The protection of your personal data is important to us. In this privacy policy we inform you about which data is processed when you visit our website, when you contact us or when you use our online services.
We process personal data confidentially and only in accordance with applicable data protection laws.
Refresh Objektservice Owner: Snezana Milosevic Hermann-Geisen-Straße 19 56203 Höhr-Grenzhausen Germany Phone: +49 178 711 7293 Email: info@refresh-objektservice.de
This website is provided via the Base44 platform. When visiting our website, technically necessary data may be processed, in particular IP address, date and time of access, page or file accessed, browser type and version, operating system and device type, referrer URL and technical status and error data.
Processing takes place to provide the website securely, stably and error-free and to detect attacks and misuse.
The legal basis is Art. 6 (1) (f) GDPR. Our legitimate interest lies in the secure and reliable operation of our website.
Base44 and the subprocessors used may process data as part of the technical provision. Where data is processed outside the EU or EEA, this is done in accordance with the applicable data protection transfer mechanisms.
When you contact us via the contact form, we process your details to handle your enquiry. This includes name, phone, optional email, location, requested service, message and the date and time of submission.
In the general contact form, name and phone are mandatory; other details are voluntary unless marked otherwise.
The complete enquiry is stored exclusively in the protected Base44 admin area and is accessible only to authorised Refresh Objektservice administrators.
The purpose of processing is to handle your enquiry, contact you, prepare an on-site inspection, prepare a quote and take pre-contractual steps.
The legal bases are Art. 6 (1) (b) GDPR, and for general business enquiries also Art. 6 (1) (f) GDPR.
Form data is not automatically copied to Google Sheets or Google Drive.
For a business enquiry submitted via the form on the business clients page, we additionally process the company name, property type, property location, the preferred type of cooperation and the preferred timeframe. Company, contact person and email address are mandatory there; the phone number is optional. These structured details are stored together with the message in the protected admin area.
Requests and complaints you submit through the chat assistant are stored with the details you provide (name, phone and/or email address, location, service, message and preferred contact method). This data is also stored exclusively in the protected admin area and is accessible only to authorised administrators. Ordinary FAQ conversations without submitting a request are not stored.
A technical notification about new enquiries is sent to the general email inbox of Refresh Objektservice using Resend, a service provided by Plus Five Five, Inc.
This notification contains only the enquiry ID, date and time, the selected service, the language and a notice that a new enquiry is available in the protected admin area.
It contains no name, phone number, email address, location or full message text.
The legal basis is Article 6(1)(f) GDPR. Our legitimate interest is the prompt and reliable handling of customer enquiries.
For requests and complaints submitted through the chat assistant, the notification contains the details you provided (name, contact option, location, service and message) and is sent to the same inbox.
When you contact us by email or telephone, we process the contact and message data you voluntarily provide to handle your request.
The legal bases are Art. 6 (1) (b) GDPR or Art. 6 (1) (f) GDPR.
Please note that unencrypted email communication cannot be fully protected against unauthorised access by third parties.
WhatsApp is available on this website only through an external link. No connection to WhatsApp or other Meta services is established unless you actively click the link.
When you actively make contact, phone number, profile information, message content, attachments and technical usage and connection data may be processed.
Use is voluntary; alternatives are the contact form, phone and email.
The legal bases for processing by the company are Art. 6 (1) (b) GDPR or Art. 6 (1) (f) GDPR.
Calendly, provided by Calendly, LLC, is available on this website only through an external link and is not embedded as an iframe, script or widget.
No connection to Calendly occurs before an active click.
If you open the link and enter information on the Calendly website, Calendly may process contact, appointment and technical usage data.
Use is voluntary; alternatives are phone, email, WhatsApp and the contact form.
The legal basis for the appointment data is Art. 6 (1) (b) GDPR.
We use Cloudflare Turnstile to protect the contact form from automated submissions, spam and misuse.
Turnstile loads only after interaction with the form.
Possible data processed: IP address, browser and device data, operating system, request time and duration, technical anti-bot signals, token, hostname and verification result.
Server-side verification is mandatory; the form cannot be submitted without successful verification.
The legal basis is Article 6(1)(f) GDPR. Where information is stored on or accessed from the user's device, Section 25(2) No. 2 TDDDG applies, provided that this is strictly necessary for the form function requested by the user.
We do not use analytics, marketing or advertising cookies. No analytics or advertising tools are integrated into this website.
Technically necessary Base44 local storage may be used for app operation and admin authentication.
Language selection is URL-based and is not stored in a language cookie.
Turnstile may use necessary security data after form interaction.
Base44 Analytics is disabled.
The Inter font is hosted locally.
Categories of recipients are:
Personal data is not disclosed for other purposes unless there is a legal basis or you have given your consent.
Some technical service providers may process data outside the EU or EEA.
Where no European Commission adequacy decision applies, transfers take place only on the basis of appropriate safeguards, such as EU Standard Contractual Clauses, an applicable certification under the EU–US Data Privacy Framework or another transfer mechanism permitted under the GDPR.
Personal data is kept only as long as required.
Enquiries that do not lead to an order or contract are generally deleted no later than 12 months after the final communication unless law or legitimate interests require longer storage.
Contract-related data is kept as long as needed for the contract and for commercial, tax, liability and legal retention obligations.
Deletion from the admin area is manual.
No automatic irreversible deletion is enabled.
Subject to the applicable legal requirements, you have the right to:
To exercise your rights, please contact us at: info@refresh-objektservice.de
You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you that is based on Art. 6 (1) (f) GDPR. In the event of an objection, we will no longer process the data unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
You have the right to lodge a complaint with a data protection supervisory authority about the processing of your personal data. The competent authority is:
The State Commissioner for Data Protection and Freedom of Information of Rhineland-Palatinate Hintere Bleiche 34 55116 Mainz Germany Phone: +49 6131 8920-0 Email: poststelle@datenschutz.rlp.de
We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration and misuse.
The website is provided via HTTPS.
Technical form keys are held server-side and are not publicly exposed.
There is no automated decision-making or profiling related to the website or enquiries.
Via the application form on the careers page you can submit an unsolicited application for future employment opportunities at Refresh Objektservice.
We process the data you provide: name, phone number, optional email address, postcode and place of residence, preferred fields of work, type of employment, availability, professional experience and further voluntary details such as driving licence, own vehicle, earliest start date, references and additional information.
The application data is stored in the protected database of the Base44 platform. Authorised Refresh Objektservice administrators access the data exclusively via the Base44 admin interface.
The purpose of processing is to review your application and to contact you if a suitable opportunity arises. This is an unsolicited application; there is no entitlement to employment.
The legal basis for processing is your consent (Art. 6 (1) (a) GDPR), which you actively grant in the form. The provision of data is voluntary. However, without the required information, processing of your application is not possible.
You can withdraw your consent at any time with effect for the future and request the deletion of your data. The withdrawal does not affect the lawfulness of processing carried out before the withdrawal. Contact: info@refresh-objektservice.de
Application data that does not lead to employment is generally deleted no later than 12 months after receipt unless longer retention is required due to legal or legitimate interests. Deletion is manual; no automatic irreversible deletion is enabled.
If the application leads to employment, only the data required for the employment relationship will be further processed on the basis of the applicable legal provisions.
A technical notification about new applications is sent to the general email inbox of Refresh Objektservice using Resend. This notification contains only the application ID, date and time, the selected fields of work, the type of employment, the experience and the language. It contains no name, phone number, email address or place of residence.
This privacy policy may be updated when the law, technical functions or services change.
Last updated: October 2026
In the event of any discrepancy between the German and English versions, the German version shall prevail.