The protection of your personal data is important to us. In this privacy policy we inform you about which data is processed when you visit our website, when you contact us or when you use our online services.
We process personal data confidentially and only in accordance with applicable data protection laws.
Refresh Objektservice Owner: Snezana Milosevic Hermann-Geisen-Straße 19 56203 Höhr-Grenzhausen Germany Phone: +49 178 711 7293 Email: info@refresh-objektservice.de
This website is provided via the Base44 platform. When visiting our website, technically necessary data may be processed, in particular IP address, date and time of access, page or file accessed, browser type and version, operating system and device type, referrer URL and technical status and error data.
Processing takes place to provide the website securely, stably and error-free and to detect attacks and misuse.
The legal basis is Art. 6 (1) (f) GDPR. Our legitimate interest lies in the secure and reliable operation of our website.
Base44 and the subprocessors used may process data as part of the technical provision. Where data is processed outside the EU or EEA, this is done in accordance with the applicable data protection transfer mechanisms.
When you contact us via the contact form, we process your details to handle your enquiry. This includes name, phone, optional email, location, requested service, message and the date and time of submission.
Name and phone are mandatory; other details are voluntary unless marked otherwise.
The complete enquiry is stored exclusively in the protected Base44 admin area and is accessible only to authorised Refresh Objektservice administrators.
The purpose of processing is to handle your enquiry, contact you, prepare an on-site inspection, prepare a quote and take pre-contractual steps.
The legal bases are Art. 6 (1) (b) GDPR, and for general business enquiries also Art. 6 (1) (f) GDPR.
Form data is not automatically copied to Google Sheets or Google Drive.
A technical notification about new enquiries is sent to the general email inbox of Refresh Objektservice using Resend, a service provided by Plus Five Five, Inc.
This notification contains only the enquiry ID, date and time, the selected service, the language and a notice that a new enquiry is available in the protected admin area.
It contains no name, phone number, email address, location or full message text.
The legal basis is Article 6(1)(f) GDPR. Our legitimate interest is the prompt and reliable handling of customer enquiries.
When you contact us by email or telephone, we process the contact and message data you voluntarily provide to handle your request.
The legal bases are Art. 6 (1) (b) GDPR or Art. 6 (1) (f) GDPR.
Please note that unencrypted email communication cannot be fully protected against unauthorised access by third parties.
WhatsApp is available on this website only through an external link. No connection to WhatsApp or other Meta services is established unless you actively click the link.
When you actively make contact, phone number, profile information, message content, attachments and technical usage and connection data may be processed.
Use is voluntary; alternatives are the contact form, phone and email.
The legal bases for processing by the company are Art. 6 (1) (b) GDPR or Art. 6 (1) (f) GDPR.
Calendly, provided by Calendly, LLC, is available on this website only through an external link and is not embedded as an iframe, script or widget.
No connection to Calendly occurs before an active click.
If you open the link and enter information on the Calendly website, Calendly may process contact, appointment and technical usage data.
Use is voluntary; alternatives are phone, email, WhatsApp and the contact form.
The legal basis for the appointment data is Art. 6 (1) (b) GDPR.
We use Cloudflare Turnstile to protect the contact form from automated submissions, spam and misuse.
Turnstile loads only after interaction with the form.
Possible data processed: IP address, browser and device data, operating system, request time and duration, technical anti-bot signals, token, hostname and verification result.
Server-side verification is mandatory; the form cannot be submitted without successful verification.
The legal basis is Article 6(1)(f) GDPR. Where information is stored on or accessed from the user's device, Section 25(2) No. 2 TDDDG applies, provided that this is strictly necessary for the form function requested by the user.
We do not use analytics, marketing or advertising cookies.
Technically necessary Base44 local storage may be used for app operation and admin authentication.
Language selection is URL-based and is not stored in a language cookie.
Turnstile may use necessary security data after form interaction.
Base44 Analytics is disabled.
The Inter font is hosted locally.
Categories of recipients are:
Personal data is not disclosed for other purposes unless there is a legal basis or you have given your consent.
Some technical service providers may process data outside the EU or EEA.
Where no European Commission adequacy decision applies, transfers take place only on the basis of appropriate safeguards, such as EU Standard Contractual Clauses, an applicable certification under the EU–US Data Privacy Framework or another transfer mechanism permitted under the GDPR.
Personal data is kept only as long as required.
Enquiries that do not lead to an order or contract are generally deleted no later than 12 months after the final communication unless law or legitimate interests require longer storage.
Contract-related data is kept as long as needed for the contract and for commercial, tax, liability and legal retention obligations.
Deletion from the admin area is manual.
No automatic irreversible deletion is enabled.
Subject to the applicable legal requirements, you have the right to:
To exercise your rights, please contact us at: info@refresh-objektservice.de
You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you that is based on Art. 6 (1) (f) GDPR. In the event of an objection, we will no longer process the data unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
You have the right to lodge a complaint with a data protection supervisory authority about the processing of your personal data. The competent authority is:
The State Commissioner for Data Protection and Freedom of Information of Rhineland-Palatinate Hintere Bleiche 34 55116 Mainz Germany Phone: +49 6131 8920-0 Email: poststelle@datenschutz.rlp.de
We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration and misuse.
The website is provided via HTTPS.
Technical form keys are held server-side and are not publicly exposed.
There is no automated decision-making or profiling related to the website or enquiries.
This website uses the Google Tag and Google Ads to measure advertising campaigns and conversions (Google Ads tag ID: AW-18351860935). The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Integration takes place via the global Google Tag (gtag.js), which is loaded once in the page header. Before the tag is configured, all consent is denied by default via Google Consent Mode v2 (ad_storage, analytics_storage, ad_user_data, ad_personalization).
As long as no consent is given, Google only transmits cookieless measurement signals (so-called Consent Mode pings) without setting advertising or analytics cookies.
If you grant consent, the four Consent Mode values are set to "granted", allowing Google to set advertising and analytics cookies and measure conversions.
The legal basis for consent-based storage and processing is Art. 6 (1) (a) GDPR.
You can change or withdraw your consent at any time via the permanent "Cookie settings" link in the footer. Your choice is stored locally in your browser.
This privacy policy may be updated when the law, technical functions or services change.
Last updated: August 2026
In the event of any discrepancy between the German and English versions, the German version shall prevail.
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